Team workshops or presentations
Getting your team together for a presentation on how to improve their communication skills, tips and tricks for developing rapport and showing empathy can be a great way to introduce the ideas that these skills can be learnt and improved upon.
One on one coaching sessions
Communication skills such as active and reflective listening, showing empathy, and developing rapport with clients are skills that are vital to a successful career. If you have a team member struggling with these aspects of their job, one on one coaching can be of benefit.