Life-skills

Previously known as soft skills, there are skills that can make or break a career. Our clients need to know how much we care and they need to feel connected to us to be able to trust us with the life and well-being of their furry family member.

Effective consultation skills

Consulting is hard work. There are simple and easy tips to make the process of performing consultations smooth and seamless.

Self-awareness and understanding emotions

Being a Veterinarian is a hard job. Developing self-awareness and understanding your own behaviour, as well as that of clients is essential to managing difficult situations as well as our own wellbeing. EQ, unlike IQ, can be taught and is an essential skill for a well-rounded veterinary professional

Connect with your clients and patients

It takes skill and expertise to connect with all your clients, not just some of them! Building trust and rapport with clients is essential to being a successful Veterinarian. Connecting with clients and patients is not only important for clinical success but also for our job satisfaction and stress reduction

Dealing with adverse outcomes

Things don’t always go to plan, that is the nature of biological systems. How we deal with these situations and the tools we have in our tool bag to manage the communication around adverse events is vitally important to the outcome.

Discussing money.

Like it or not, discussions about the cost of treatment is part and parcel of our job. Sometimes and for some of us, its the hardest part of the job. Having narratives to use and some direction about how to navigate these discussions is an important way to avoid client complaints and also reduce stress.